Included Services and After-Sales Support
What can I do with my existing furniture?
We can remove it for you as an optional paid service. Items are sent to partners for recycling or refurbishment. This option reduces waste and simplifies your project from day one....
What happens if I damage the furniture?
Our subscription and leasing contracts include a Damage Cover: - Normal wear and tear (small scratches, minor marks) → no extra charges. - Major damage → repairs or replacements are billed with a deductible of 10% of the item’s value. To report damage, se...
Who do I contact if I have a problem after installation?
Your dedicated Enky contact person manages all follow-up, maintenance, and repairs throughout your contract....
Can we stay in our offices during the works?
We adapt according to the scope of your project and agree together on the best organisation for your teams....
How do you ensure deadlines are met?
Before signing, we provide an estimated delivery schedule. We only work with trusted partners and keep a close follow-up to ensure deadlines are met....
Are delivery and installation included?
Yes. Delivery and installation are included in all our standard offers....
